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Utility Services
Utility Administration
The City of Cibolo Utility Administration Department is responsible for billing and collection of water, sewer, and solid waste and recycling receivables. Our mission is to provide professional customer service at all times, and to provide accurate and timely services to the citizens of Cibolo for billing questions, concerns, connects, disconnects, and transfers.

Water Districts
The city is served by two water districts; the City of Cibolo and Green Valley Special Utility District. To find out the water district that covers your area, contact the Utility Administration Department.

Water Restictions
For the residents that receive their water service from the City of Cibolo Utilities Department, the City is in Year Round Watering Restrictions. If your water service comes from GVSUD, please visit GVSUD.org for your watering restrictions.

Consumer Confidence Report

View the city's most recent Consumer Confidence Report.
Consumer Confidence Report 2012

Rates - Fiscal year 2015

Fiscal year 2015 budget, beginning October 1, 2014, includes utility rate adjustments as follows:

  • Phase 2 of an adjustment to align commercial water rates with residential rates;
  • 10% rate adjustment for wastewater service due to a 10% increase from our service provider;

Additionally, our agreement with our third party garbage collection service, Bexar Waste, called for a scheduled rate increase of 3% ($0.46) on garbage and recycling fees effective with the first billing cycle in January 2015. Bexar Waste is also planning distribution of 65 gallon recycling containers (based on our online survey in July) in January 2015.  We will be implementing a security deposit of $50.00 for customers who order these larger size recycle bins.

For more detail on how this may affect your bill, please contact us at 210-658-9900.

Our Leak Adjustment Policy has changed - read here

To request a Leak Adjustment please fill out this form and bring to City Hall with any receipts from repair.

Maggie Patterson 
Utility Administrator 
Email

200 S. Main St.
P.O. Box 826
Cibolo, TX 78108

Ph: 210-658-9900
Fx: 210-658-1687

Hours
Monday - Friday
8 a.m. - 5 p.m.