Payments & Due Dates
- Payments are due by close of business on the 15th day of the month.
- Payments not received in our office by close of business on the 18th day of the month will incur a penalty. When the eighteenth falls on a weekend or holiday, penalty will be applied at noon on the first working day thereafter.
- If payment is not received by noon on the 25th day of the month, service will be disconnected. If the 25th falls on a Friday, weekend or holiday, service will be disconnected the next working day.
- A $25 administrative fee will be assessed at that time. All outstanding balances must be paid in full to be reconnected.
To assist with paying your bill, the city offers Direct Payment (bank drafting) and online payment options.
Automatic Payment Plan
To make paying your bill more convenient, you can sign up for automatic payments. Simply fill out the Automatic Payment Authorization Agreement (PDF) and you will never have to worry about forgetting your water bill again. Please note that this will be in effect when your bill includes the words "Bank Draft - Do Not Pay." Until you see this on your bill, you should continue to make payment in your usual manner.
Customers may access their utility account online to include viewing account history and making payments. Your PIN number and account number is printed in the top, right corner of your bill.
Should you experience an unexpected water leak or line break, we will consider an adjustment to your bill after repairs have been made. To make a request for consideration, please complete the Request for Water Leak Adjustment form (PDF). Submit along with your receipts to the Utility Billing Office.
After Hours Service
If you have an interruption in service due to failure to pay by the disconnect date, and payment is made online outside of normal business hours you may call us for after hours reconnection service.