Service Connections

New Service

To establish new service with the City of Cibolo, the following documents are provided for your information and must be submitted to connect service:

Submit Your Application

To establish service, you may complete the forms above and submit them to one of the following:

  • Email Utility Administration
  • Fax to 210-658-1687
  • Mail to
    P.O. Box 826
    Cibolo, TX 78108-0826
  • In person:
    City of Cibolo City Hall
    200 S Main
    Cibolo, TX 78108-0826

Property Owners / Automatic Reactivation of Principal Account

Complete this form (PDF) and attach a list of all addresses that you wish to be included for automatic reactivation of principal account. To qualify, this request must be made by the property owner or the owner's agent (with a valid contract), an active deposit must be in place in the principal account, and the principal account must not have been previously disconnected for non-payment.

Once your application is processed, your rental property will be eligible for automatic reactivation. What this means is that every time a tenant closes his/her account, a new account will be created automatically to put the utility service in the property owner/agent's (principal's) name thereby reducing the time spent applying for and canceling service, and minimizing service interruptions.

Transferring Service

If you wish to transfer your service from one City of Cibolo address to another, you will be required to submit a new application along with a $30 transfer fee. You may have your utility service connected at both residences for no more than 30 days.

Transfer Application

Submit transfer application to one of the following:

  • Email Utility Administration
  • Fax to 210-658-1687
  • Mail to
    P.O. Box 826
    Cibolo, TX 78108 to 0826
  • In person
    City of Cibolo City Hall
    200 S Main
    Cibolo, TX 78108 to 0826