Water Information

Water Rates - October 2017

As was published in our Fall 2017 Newsletter, the Cibolo water rate structure is changing.  Please see our rate table breakdown (PDF) for more detail on how this may affect your bill. Please contact Utility Billing Administration at 210-658-9900 if you need further assistance.

Water Districts

The City is served by two water districts; the City of Cibolo and Green Valley Special Utility District. To find out the water district that covers your area, contact the Utility Administration Department.

Water Conservation

The City of Cibolo currently receives its drinking water from the Canyon Regional Water Authority. The water they process and deliver to us comes from two sources, the Guadalupe River and from the Carrizo Aquifer. These two sources are substantially more drought resistant than the Edwards Aquifer, where San Antonio produces a majority of their drinking water. 

All City of Cibolo water customers are encouraged to read our drought contingency plan, which includes our water conservation rules. It is important to note that our water usage rules and restrictions are not set by San Antonio or SAWS and can differ significantly from theirs during periods of reduced rainfall.

For residents that receive their water service from the City of Cibolo Utilities Department, the City upholds these Year Round Water Conservation Measures (PDF).If your water service comes from GVSUD, please visit GVSUD.org for information on water conservation measures in their district.

Adjustment

Our Leak Adjustment Policy has changed - read to learn more (PDF)

To request a Leak Adjustment please fill out this form (PDF) and bring to City Hall with any receipts from repair.

To request a Winter Average adjustment due to a leak, please fill out this form (PDF) and return to City Hall with any receipts from repair.