FAQs • Cibolo, TX • CivicEngage

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Animal Services

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1. How does Animal Services handle lost and found animals?: The Animal Services Division keeps a running log of lost and found animals.

Anytime you are missing a pet or have found someone else's pet, report it to our division immediately. We have been successful in reuniting many pets with their owners through this service.

We encourage the adoption of unclaimed animals. If you are considering pet ownership, please consider a homeless pet. For further information or looking for a pet to adopt, please contact our division Animal Control at 210-659-1999. We also use the website PetFinder.com.

2. Is my pet required to be registered with the City?: Yes. By ordinance any canine or feline that is more than four months of age is required to have a current rabies vaccination and to have a microchip implanted. The cost of the microchip is $15 and includes registration. If the animal is current on the rabies and already has a microchip implanted, there is no cost, but proof of the rabies vaccination and microchip number is required for registration. Registration must be renewed, whenever the rabies vaccination expires, so records can be verified as correct and updated as needed. Registration and microchipping can be performed in person at the Cibolo Animal Services Facility at 108 Cibolo Drive Building 3. For questions on this process, please contact Cibolo Animal Services at 210-659-4851. All pets should wear a current rabies tag at all times. Please consult with your veterinarian for full details of vaccination requirements.

3. What can I do about bothersome wildlife in my area?: Cibolo is home to an abundant wildlife population. Locally you will frequently find squirrels, opossums, raccoons, skunks, bats, snakes, nutria, and deer.

All of these animals adapt readily to a suburban environment, so their presence in your community is normal. We encourage you to live in harmony with wildlife. Simple measures can often alleviate conflicts between humans and wild animals.

View several examples of humane solutions: Wild Animals in Urban Areas

4. Is trapping and transporting animals allowed?: The trapping of a wild animal should always be the last resort.

The transport of certain wild animals is not allowed, and there are restrictions on how far a professional may take them so to trap an animal only to have it relocated it a short distance away will not cure your problem. Eliminating factors on your property will make your home less desirable for wildlife to make it their home.

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Annexation

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1. Do I pay City of Cibolo taxes if I sign a non-annexation agreement?: No. City taxes are not assessed to your property until the property is annexed into the City.

2. What do I gain from being annexed into the City of Cibolo?

• Voting rights and representation

• Maintenance of public streets

• Regulation of land use and density through zoning

• Notifications of zoning/land use, density, or variance requests (as determined by distance).

• Code Enforcement

• Building quality standards and enforcement through inspections, especially for new houses and businesses

• Health code enforcement through restaurant inspections and employee food handler training

• Protection of natural resources from uncontrolled growth and development; regulation of development in the floodplain, and the effects of development on downstream flooding

3. Will I lose my agriculture exemptions?

No, as long as your property continues to qualify for an agricultural exemption.

Note: City property taxes assessed will be levied in accordance with the standard process for agricultural exemptions for other jurisdictions property taxes. The City also honors all other county exemptions and tax freezes.

4. Is there a legal time limit within which a city is required to provide services to annexed areas?: Yes, under Chapter 43.056 of the Texas Local Government Code, the City is required to provide most city services (police protection, fire protection, solid waste collection, operation and maintenance of roads and streets, and access to city-owned recreation facilities and parks) immediately upon annexation. The City is also required to prepare a service plan to provide for the extension of municipal services to the area being annexed. The City will strive to provide services at a level of service similar to that which the City currently extends to any other similarly situated areas already within the City (based generally on characteristics of topography, land use, and population density).

5. Can I still keep my animals and livestock?: Once a non-annexation agreement is signed, there is no change in the regulations for your property. The property continues to be under the Guadalupe County Animal Ordinances. Any animal control questions or concerns would continue to be the responsibility of Guadalupe County, until the property is annexed in the City of Cibolo.

6. Will I have to remove my barns, pens, and other non-conforming structures?: No. at the time of annexation, the current structures and uses are grandfathered into Cibolo zoning regulations, regardless of an ag exemption.

7. Can the owner have a grace period before being subject to the city codes once annexation occurs?: We encourage inquiring with the Cibolo Planning and Engineering Department as each code grace period is reviewed independently. Land use codes will be grandfathered while properties maintain their existing uses. Building codes and other city ordinances will go into effect immediately.

8. Can I burn brush or tree limbs? Is there a burn ban?: As long as Guadalupe County is not in a burn ban, you are allowed to have a controlled burn. Please visit http://www.co.guadalupe.tx.us/fire/fire.php for County rules and regulations for burning.

9. Who maintains road ways and garbage service?

Roadways and garbage collection services to residents in Cibolo ETJ are provided by Guadalupe County. The Contact information for Guadalupe County can be found at www.co.guadalupe.tx.us

Precinct 3

Commissioner
Jim Wolverton
101 East Court Street
Seguin, Texas
78155
Tel: 830-303-8857, Press 3
Fax: 830-303-4064

Precinct 4

Commissioner
Judy Cope
101 East Court Street
Seguin, Texas
78155
Tel: 830-303-8857, Press 4
Fax: 830-303-4064

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Building Inspections/Permits

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1. What is the contact number / location of the Planning & Engineering office?

Planning & Engineering Department includes: •Planning & Zoning •Code Enforcement •Building Permits & Inspections Office Hours: Monday – Friday, 8am to 5pm Phone No: 210-658-4175 Fax No: 210-658-8065 Address: 200 S. Main Street P.O. Box 826 Cibolo, Texas 78108 Inspection Times: 9am to 12pm and 1pm to 4pm. No set appointment times. Homeowners may request an AM or PM inspection if the inspector needs to enter the home to complete the inspection (which includes the garage).

Planning & Engineering Department Front Office is closed for lunch daily from 11a.m. to 12p.m. Inspector Lunch Hour 12p.m. to 1p.m. (may vary occasionally)

2. What permits, if any, can be issued without a plan review?: The following non-commercial permits can be issued at time of submittal without a plan review: •Fence (new, replacement) •Water softener •Water heaters •Irrigation •HVAC (replacement equipment) •Electrical •Plumbing •Roof. This list may not be all inclusive. If you have any questions, please contact the permit office. If there are any questions on the project at time of submittal, the front office may defer approval to an inspector which may delay the issuance of the permit.

3. Are permits required for roofing?: Permits are required for a re-roof project.

4. Do I need a permit to build a shed in my backyard?: Yes. If building the shed yourself, a permit must be obtained. Following are requirements for submittal (include, but may not be limited to): •Miscellaneous Permit Application (available at City Hall or on the City website) •Site plan showing the proposed location (see setback requirements below) •Site-Built sheds require detailed frame drawings and elevations (what the shed will look like). •Indicate whether the shed is on a slab (permanent) or is portable (transportable, moveable, not attached to the ground) If the shed is 100 square feet or less and is portable: •No permit required •Setback requirements will still apply. •If placed on a concrete slab, a permit and inspection for the concrete slab will be required. (Inspection will be done before any concrete is poured) If you are hiring a contractor to build the shed, the contractor must apply for the permit.

5. What are the setbacks for a shed?

A shed must be a minimum of:
• Three (3’) feet from the back and side property lines
• Minimum of five (5’) feet from any other structure
• Sheds on skids cannot be placed in or on an easement unless written permission is obtained from the utility company
• Sheds built on a concrete slab are not allowed in an easement

A shed may be allowed to be placed against a fence ONLY if a minimum twenty (20’) feet street, alleyway, or public dedicated drainage easement exists on the other side of the fence.

6. Do I need an inspection when the shed is completed?: Yes. A final inspections is required on all sheds. Depending on the size of the shed, additional inspections may be required. This information will be provided at time of permitting.
Sheds on a slab will require 2 (two) inspections:
• Slab pre-pour (prior to pouring concrete)
• Final
• To schedule an inspection, please call our office.

7. How long does it take to get the shed permit?: •A shed permit, in most cases, can be issued at the time of submittal •A site built shed may require a plan review, depending on size •A shed built on a permanent foundation will require a plan review Plans are reviewed once a week, although, plan review time may vary depending on workload and availability to accomplish a review.

8. Is a permit required for pools (above / in ground) hot tub / spa?: If a pool, spa or hot tub has potential water depth of 24 inches or more a permit is required.

9. What are the requirements for an above ground pool?: •An above ground pool cannot be placed in an easement •Minimum 5’ from side and rear property lines •Pool may be as close to the house as homeowner wants •25 foot supply cords are permitted for above ground or storable pools; but must be GFCI protected •3 foot supply cords (provided with pool) are intended for permanent connection and not for storable applications – must have GFCI receptacle at pump •Must be 12 AWG minimum wire size •No extension cords are allowed •Pool shall be surrounded by a barrier. The top of the barrier must be at least 48 inches above grade. •Pool alarms are required to be installed on the back door(s) IF it is a barrier to the pool. Use UL Listed Device 2017. The door alarm will be verified at time of final inspection •Gates shall open outward away from pool and are required to have a self-closing / self-latching device. The gate device will be verified at time of final inspection •A separate electrical permit may required •Inspections are required on pool and electrical work. Plans are reviewed once a week, although, plan review time may vary depending on workload and availability to accomplish a review. This list may not be all inclusive. If you have any questions, please contact the permit office or informational handout on City website at Cibolotx.gov > Doing Business > Planning & Engineering > Building Permits & Inspections > Informational Resources > Pool / Spa Requirements.

10. What are the setback requirements for an in ground pool?: •Minimum 5 feet from side and rear property lines (to pool edge) •Minimum 10 feet from any other structure - If the pool is closer than 10 feet to the foundation of the home (includes patio poured with foundation of home) than an Engineer letter is required stating that it will not affect the foundation of the home. •Pool cannot be placed in an easement •Pool alarms are required to be installed on the back door(s) IF it is a barrier to the pool. Use UL Listed Device 2017. The door alarm will be verified at time of final inspection •Gates shall open outward away from pool and are required to have a self-closing / self-latching device. The gate device will be verified at time of final inspection •Pool shall be surrounded by a barrier. The top of the barrier must be at least 48 inches above grade. •An electrical permit is required •Inspections are required on pool and electrical / plumbing work Plans are reviewed once a week, although, plan review time may vary depending on workload and availability to accomplish a review. This list may not be all inclusive. If you have any questions, please contact the permit office or informational handout on City website at Cibolotx.gov > Doing Business > Planning & Engineering > Building Permits & Inspections > Informational Resources > Pool / Spa Requirements

11. Is a separate permit required for installation of propane tanks to heat the in ground pool?: Yes. The propane company will obtain the permit and schedule the required inspections.

12. Do I need a permit to pour a patio or build a deck?: Yes. If building a concrete patio / wood deck, a permit is required. If hiring a contractor, the contractor must apply for the permit. Please note, no permit will be issued which will exceed the allowable impervious coverage amount for any lot. Impervious coverage is any hard surface / man-made area that does not readily absorb or retain water. Please contact City staff for information. Following are requirements for submittal (include, but may not be limited to): •Miscellaneous Permit Application (available at City Hall or on the City website) •Material list •Site plan showing proposed location, distances from property lines •Detail frame drawing (deck) •Copy of contract (if hiring contractor) Plans are reviewed once a week, although, plan review time may vary depending on workload and availability to accomplish a review.

13. What are the requirements for flat-work?: You may find the flatwork requirement handout online - Cibolotx.gov > Doing Business > Building Permits & Inspections > Informational Resources or at the permit front office.

14. Do I have to permit to replace my hot water heater?: Yes. Whether installing the water heater yourself or hiring a contractor to do the work - a permit is required. If you hire a contractor, the contractor must apply for the permit. A final inspection is required.

15. Do I need a permit to replace my Air Conditioner / Heating System?: Yes. This work must be permitted and completed by a State licensed contractor. A final inspection will be required.

16. Can I do my own electrical / plumbing work?: Yes. You may do electrical and plumbing work on your homestead, a permit and inspection(s) will be required.

17. Do I have to permit remodel work?: Yes. Most remodel work requires a permit. If you are not sure, please contact the permit office.

18. What type of work does not require a permit?: You are not required to apply for a permit if you are doing non-structural work, such as: •Painting •Flooring •Direct replacement of ceiling fans •Direct replacement of doors •Landscape work oInstallation of an irrigation system DOES require a permit. •Direct replacement of windows •Gutter work •Siding. This list may not be all inclusive. If you have any questions, please contact the permit office.

19. Can I install my own irrigation system?: Yes, you may install your own irrigation system, but it is preferable and often less costly in the long run to have it done by a State licensed Irrigator. Irrigators are required to know materials and calculations for pressure and how to design zones to save on water usage. An inspection is required. A licensed master plumber MUST pull a permit to install the backflow device. The device must be tested by someone who is certified. The test paperwork must be left on-site for the inspector to pick up at time of inspection. Drip irrigation is required if the grassy area is 4’ of less.

20. Is drip irrigation required?: Drip irrigation is required if the grassy area is 4' or less.

21. Do I need a permit to install / replace a fence?

Yes. Requirements for a residential fence permit submittal (including but not limited to):

• Miscellaneous Permit Application (available at City Hall or on the City website)
• Site plan showing location of work
• Copy of contract (if hiring contractor)

If you are hiring a contractor, the contractor must apply for the permit.

Please see permit front office for commercial fence permit requirements.

22. Do I need an inspection when the fence is completed?: Yes. A final inspection is required.

23. If I need emergency work done on the weekend or after business hours; do I need to wait until the contractor can get a permit?: No. We understand that sometime emergencies happen. Your contractor can complete the work and then apply for the permit the next business day. An inspection is required.

24. Does the City of Cibolo require contactors to register?: Yes. Any contractor doing work which requires a permit, must be registered with the City.

25. What if I start work without a permit? (as a homeowner): We understand that people come from different cities, which have different requirements. We suggest that before you start any work, you contact our office to see if a permit is required.
If you have started a project; the best option is to stop where you are and contact our office.

26. If I want to register as a contractor; what are the requirements?: To register with the City of Cibolo, you must provide: •Completed Contractor Registration Form •Certificate of General Liability Insurance (listing the City of Cibolo as a certificate holder) •Copy of Driver’s license (must match State license, if applicable) •State license (if applicable) •$100.00 (if applicable) Registrations are valid for a year from the date of registration Additional information is available online at Cibolotx.gov > Doing Business > Building Permits & Inspections > Contractor Registration

27. Are there penalties for starting work without a permit?: Yes. The penalty is 2.5 times the original permit cost.

28. Do I need a garage sale permit in the City of Cibolo?: No. The City of Cibolo does not require a permit to have a garage sale. Please be aware that there are requirements on the placement of your signs (include, but may not be limited to):

• Do not place any signs on stop lights / signs, utility poles or pedestals, etc.
• Do not place any signs in the right-of-way
• If you place signs on private property; obtain the property owner’s permission
• Signs must be picked up within 24 hours after the sale
• Do not block vehicle or pedestrian views and / or safe sight distance at any intersection, curb or corner
• Signs cannot be closer than 10 feet to edge of road service or easement with underground utilities
• Signs cannot exceed 8 square feet
• If the signs are placed illegally – our inspectors may pick up and dispose of them

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Code Enforcement

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1. What are the duties of Code Enforcement?: Code Enforcement is the inspection & enforcement of environmental hazards to protect public health, safety & welfare.

2. What type of violations does Code Enforcement handle?: Code Enforcement handles general Ordinance enforcement, Health & Safety enforcement, Junk / Abandoned vehicles, Sign violations and Tall Grass & Weeds. (This list may not be all inclusive)

3. What are common Code Enforcement Violations?

Illegal Signs

It is illegal to place, post or erect any sign in the public right-of-way. This includes garage sales, and advertisement signs which are free standing or attached to utility poles, stop signs etc. Please refer to Building Permits & Inspections Frequently Asked Questions for more details.

High Grass & Weeds

Grass & weeds are not allowed to grow in excess of 12 inches on any property, whether the property is vacant or occupied.

Junk / Inoperable Vehicles

Junk vehicles are not allowed to be stored on property. A vehicle is considered as junked if it has an expired license plate and / or expired vehicle inspection or if the vehicle is wrecked, dismantled or has remained inoperable for more than seventy-two (72) consecutive hours on public property or 30 consecutive days on private property. Code Enforcement handles vehicle violations located on private property. City of Cibolo Police Department handles vehicle violations located on public property.

Recreation Device in Right-of-Way or Right-of-Way Blocked or Obstructed

Sidewalks, streets and curbs must be kept free from obstructions. This includes placing fencing and basketball goals in the right-of-way.

Water Violations

The City of Cibolo has year round mandatory watering guidelines. It is a violation to water outside of the scheduled day and time. If your property is located in the Green Valley Special Utility District (GVSUD), you may have different watering restrictions than the City of Cibolo.

Sanitation

All exterior property and premises must be maintained in a clean, safe and sanitary condition. It is a violation to dispose of junk, garbage, rubbish, refuse or other solid waste upon public or private property. This includes, but not limited to, brush, furniture and appliances.

4. Does the City of Cibolo have a chipper / trash pick-up service?: The City of Cibolo has a monthly chipper and trash pick-up service available to all citizens of Cibolo. Republic Waste accepts hazard waste twice a year – Spring & Fall Clean Up. Contact the City of Cibolo Utility Services for more information.

5. How can I report a Complaint?: You may report a complaint at MyGov.us and click on Report a Concern (See Click Fix) or visit our office in the City Municipal Building located at 200 S. Main Street, Cibolo, TX 78108.

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COVID-19

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1. Where can I find the proclamations and executive orders related to COVID-19?: The Cibolo EDC has prepared a resource page with the relevant proclamations and executive orders, along with other COVID-19 business resources, here.

2. What is an essential business?: Per GA-14, the determination of essential businesses is based on the U.S. Department of Homeland Security Cybersecurity & Infrastructure Security Agency’s (CISA) Advisory Memorandum on Identification of Essential Critical Infrastructure Works during COVID-19 Response. This document can be accessed here.

3. Who determines which businesses are essential?: Per GA-14, the determination of essential businesses is based on the U.S. Department of Homeland Security Cybersecurity & Infrastructure Security Agency’s (CISA) Advisory Memorandum on Identification of Essential Critical Infrastructure Works during COVID-19 Response. This document can be accessed here.

4. Which businesses are exempt from the executive orders and declarations?: According to GA-08, which can be found here, "This, executive order does not prohibit people from visiting... grocery stores, gas stations, parks, and banks, so long as the necessary precautions are maintained to reduce the transmission of COVID-19."

5. How can businesses that are not deemed essentiall still be “open”?: Businesses that can be done completely contactless with the public (such as working from home and communicating via phone and email) can remain open to provide contactless services. Retail businesses can sell items online, via pickup, or by delivery. This is per the City Attorney.

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General Annexation

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1. If the 69.1 acres in Bexar County was to be de-annexed, would the control of the flood plain would be lost?: Since the original annexation in 1986, the Bexar Regional Watershed Management partnership was formed. This entity was formed in 2007 with the first meeting being held in 2008, to improve flood control and flood water management. This partnership, along with San Antonio River Authority and FEMA have authority over the floodplain in questions. The land will remain in Cibolo ETJ, but with the current agencies monitoring and protecting the Bexar County Flood Plain, Cibolo will be able to continue protecting current and future residents.

2. What is annexation?: Annexation is the process of bringing property into the City limits. It is one of the primary means by which cities grow. Cities annex territory to provide urbanizing areas with municipal services and to exercise regulatory authority necessary to protect public health and safety. Annexation is also a means of ensuring that current and future residents and businesses outside a city's corporate limits who benefit from access to the city's facilities and services share the expense associated with constructing and maintaining those facilities and services.

3. When would residents see improvement in roads that are annexed? Are all roads, in or adjacent to an area, annexed into the City or are some left in the County?: Right-of-Way maintenance priorities are determined on a city-wide basis taking into consideration factors such as street width, volume of traffic, street conditions, and public safety hazards. Roads and streets are annexed if they fall within the area to be annexed. Roads and streets running along the perimeter of an annexation area are generally annexed.

4. What is an ETJ?

Extraterritorial Jurisdiction (ETJ) is defined as the unincorporated area that is contiguous to the corporate boundaries of the municipality. The legislature declares it the policy of the state to designate certain areas as the extraterritorial jurisdiction of municipalities to promote and protect the general health, safety, and welfare of persons residing in and adjacent to the municipalities.

For more information please visit https://statutes.capitol.texas.gov/Docs/LG/htm/LG.42.htm

5. What are you going to do about the flooding and drainage problems in my area?

When an area develops, the City requires a developer to design and construct a drainage system that cannot release more water from the new development than was released before the construction. In order to satisfy this requirement, most developers construct detention ponds that hold water and allow it to release slowly and/or absorb into the soil. With all development, commercial and residential, the City will enforce FEMA and the City Floodplain Regulations. Improvements to drainage ditches in the public right-of-way may also be required of a developer to accommodate drainage

If located in the ETJ, drainage and flooding issues should be reported with Guadalupe County. All drainage maintenance is the responsibility of the County unless in Cibolo City limits.

6. Where can I find the law as to the landowners’ rights and the city’s obligations for annexation?: Texas Local Government Code, Chapter 43.

7. What is the Public Protection Classification (PPC) system?: The Insurance Services Office (ISO) uses the Public Protection Classification (PPC) system to reflect a community's local fire protection for property insurance rating purposes. ISO classifies communities from 1 (the best) to 10 (the worst) based on how well they score on the ISO Fire Suppression Rating Schedule, which grades such features as water distribution and water pressure, fire department equipment and manpower and fire alarm facilities. The score that is determined from applying the Fire Suppression Rating Schedule is translated into a public protection classification. In some communities, a split classification is developed. An example of the split classification is 4/4x or 4/4y. The first number refers to the classification of properties within five road miles of a fire station and within 1000 feet of a creditable water supply. The second number, with either the "x" or "y" designation, applies to properties within five road miles of a fire station but beyond 1000 feet of a creditable water supply.

8. What is Cibolo Fire Department’s ISO Rating?: Insurance Services Office (ISO) changed the City’s classification to a Class 4, with an effective date of 02/01/2015. With a single class rating of 4 all class-rated properties will use Class 4. Insurance Services Office changed the Public Protection Classification for the OPA (Outside Protected Area) to a split Class 4/9 with an effective date of 02/01/2015. With a split Class 4/9, all class-rated properties located within 1000 feet of a fire hydrant or water supply suction point and within 5 miles of a fire station will use Class 4. All class- rated properties located farther than 1,000 feet of a fire hydrant or water supply suction point and within 5 miles of a fire station will use Class 9.

9. Does Cibolo Fire Department have an agreement to provide fire services in Guadalupe County?: Yes, an Interlocal Agreement for Fire Protection Services in Guadalupe County between the City of Cibolo, the City of Schertz and the City of Seguin was approved and signed for a period beginning October 1, 2017 and ending September 30, 2020. This agreement includes a stipend for each city which is appropriated through County taxes from all tax payers.

10. Can we shoot firearms within city limits?

The Firearms Ordinance states that no gun can be discharged within City Limits or ETJ, with the following exceptions:

If your property was annexed after 09/01/1981 or you are located in the Extra Territorial Jurisdiction (ETJ), expect for the protection of a person or property in or about your home, or for an exhibition during a charitable contest with prior approval of city council after an application has been made and permit has been issued. Discharging shotguns, air or bb guns and/or bow and arrow on 10 acres minimum lots is permitted at any time as long as they are discharged at least 150 feet from a residence or occupied building located on another property and all projectiles must remain within the property lines of land on which it was discharged. For rim fire, centerfire, or any pistol shooting, it must occur on 50 acres or more, at least 300 feet from a residence or occupied building located on another property and all projectiles must remain within the property lines of land on which it was discharged.

If a firearm is discharged in the protection of your life, your family, or your property as allowed by the Texas State Penal Code, the incident will be investigated by police officers to determine the discharge was justified in accordance with the law. Any bullet discharged from a firearm is the responsibility of the firearm handler at that time. Any damage cause by the projectile is the responsibility of the firearm handler, and that person will be prosecuted accordingly to the law. A firearm handler will likely face serious charges for any injuries occurring as the result of an errant or misdirected projectile.

11. For police protection who do we call? City or County?

In an emergency, please call 911.

If this is not a life threatening emergency, please call Schertz Dispatch at (210) 619- 1200. This will place the call in queue to have an officer respond to the incident. Schertz Dispatch works with surrounding municipalities to ensure that the closest officer is able to respond.

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I am a Business Owner

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1. When do I need a new Certificate of Occupancy?: A new Certificate of Occupancy is required when there is a name change, new ownership or change of existing occupancy classification.

2. How do I know if the property I am considering is properly zoned for my business?: The City website includes a Zoning Map and Easy Zoning Guide to assist you. For additional information, please contact City staff.

3. Do I need to obtain a permit for remodel work?: Most remodel work requires a permit. You are not required to apply for a permit if you are doing non-structural work such as: painting, flooring, direct replacement of windows / doors, gutters or siding. Landscape work does not require a permit; however, installation of an irrigation system or a retaining wall with a height of 4 feet or more does require a permit. (This list may not be all-inclusive.) If you have questions, please contact the City staff.

4. What do I need to do if I plan to serve food?: The City of Cibolo issues Health Permits to any business serving food. Please refer to the Health Inspections page on the City website. The Health Inspections page will provide you with needed information and applications. Licenses expire one (1) year from the date of registration. The Health Inspector will conduct unannounced inspections one (1) to three (3) times a year, depending on the classification (level of risk) of your business.

5. How can I connect / reconnect utility services to my business?

To establish new water / sewer service for your business, please see the Service Connection page on the City website. The Service Connection page will provide you with the guidelines to set up a new service along with any applications / documents needed.

To reconnect services, please contact the Utility Services.

Electrical connections may require a permit and inspection. If an inspection is required, GVEC will automatically be notified that it is safe to connect / reconnect your electric service upon completion / approval of an inspection.

6. What do I need to do if I plan to sell alcohol?: The TABC form must be provided to the City Secretary in person. You will be notified once your application has been approved, which can take up to 7 to 10 business days. A permit will be issued upon payment of fees (½ of the State fee). The fees may be viewed on the City website Fee Schedule.

7. What do I need to do to register my mobile vendor business with the City?

To register your mobile vendor business with the City, you must provide an approved background check for all workers, schedule / pass an inspection by the City, and obtain a City registration. Background checks can be done through the City of Cibolo Police Department or Texas Department of Public Safety – Criminal History Search. Background checks are valid for two (2) years.

Once your inspection passes, you may apply for the City registration. In addition to the application, a copy of the Texas Sales and Use Tax Permit from the State of Texas Comptroller’s office and driver’s license(s) will be required to process your application. Please refer to the Health Inspections page on the City website for additional information, fees and applications.

8. How can I apply for a building permit?: The contractor of record must apply for the permit, (or business owner, if completing the work without the assistance of a contractor) by completing the appropriate permit application. Upon obtaining the permit, construction may begin. If trade (Mechanical, Electrical, and Plumbing) permits are required for your project, they must apply for and obtain a permit prior to beginning any work. Required inspections must be scheduled / completed.

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I am a Contractor

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1. Do I need to register with the City as a contractor / sub-contractor?: Any contractor wishing to do work which requires a permit must be registered with the City. Once your company is registered, we will provide an Activation Letter which will allow you to set up an online account with our building inspection software, MyGov. For additional information, please contact the permit office or Contractor Registration page on the City website.

2. What are the requirements to register as a contractor?: Completed Contractor Registration form, Certificate of General Liability Insurance listing the City of Cibolo as a Certificate Holder, copy of Driver’s License (must match State license, if applicable), copy of State license (if applicable), $100.00 (if applicable). Effective May 14, 2018, any contractor holding a State issued license is no longer required to pay the registration fee. For additional information, please refer to Contractor Registration on our City website.

3. How can I schedule an inspection?: Inspections may be scheduled online at MyGov.us. You may also call the permit office to schedule inspections. Inspection times: 9am to 12pm and 1pm to 4pm. No set appointment times. An AM or PM inspection may be scheduled only if the inspector needs to enter the home (which includes the garage) to complete the inspection. During the summer months, we will only accept an AM time block for inspections located in the attic. The inspectors do not call prior to arriving for an inspection.

4. As a General Contractor, can I pull the sub-contractor permits and can I request their inspections?

A General Contractor is not allowed to pull permits for sub-contractors. Sub-contractors must be registered and apply for their permits.

Some sub-contractors prefer to call in their own inspections; although, the General Contractor is allowed to call in any inspection for the project.

5. How can I expedite a plan review on my project? How long does it take to review plans?

Currently, the City of Cibolo does not have a process in place to expedite plan reviews.

The review time will depend on the type of project. For Outdoor structures such as patio covers, pergolas, sheds, and additions / remodels (list may not be all inclusive) plan reviews are completed once a week, although plan review time may vary depending on work load and availability to accomplish a review.

For commercial construction please refer to New Commercial Development (How-To) or Commercial Tenant Finish-Out (How-To).

6. Do I need a permit to replace a roof?: A permit is required for roof replacements. If any structural work will be completed, a separate permit / inspections will be required.

7. Are there penalties for starting work without a permit?: Yes. The penalty is 2.5 times the original permit cost.

8. Do I need to obtain a permit for remodel work?: Most remodel work requires a permit. You are not required to apply for a permit if you are doing non-structural work such as – painting, flooring, direct replacement of windows / doors, gutters or siding. Landscape work does not require a permit, however, installation of an irrigation system or a retaining wall with a height of 4 feet or more does require a permit. (This list may not be all inclusive, if you have questions, please contact the permit office.)

9. What permits can be issued without a plan review?: The following non-commercial permits can be issued at time of submittal without a plan review: Fence (new / replacement) Water Softener, Water Heater, Irrigation, HVAC (replacement equipment), Electrical, and Plumbing. If there are any questions on the project at time of submittal, the front office staff may defer approval to an inspector which may delay the issuance of the permit.

10. Can a homeowner obtain a permit for a contractor?: The City does not allow for a homeowner to obtain a permit then hire a contractor to complete the work. The contractor must apply for the permit.

11. Do I need a permit to install / replace a fence?: A permit is required to replace / install a fence. Please refer to Building Permits & Inspections Frequently Asked Questions for more details.

12. Do I need a permit to build a shed?: A permit is required for sheds unless the shed is 100 square feet or less and is portable. Please refer to Building Permits & Inspections Frequently Asked Questions for additional information concerning placement / setbacks & inspections of a shed.

13. Do I need a permit to pour a patio or build a deck?: A permit is required to pour a patio or build a deck. Please note, that no permit will be issued which will exceed the allowable impervious coverage for any lot. Impervious coverage is any hard surface / man-made area that does not readily absorb or retain water. Please refer to Building Permits & Inspections Frequently Asked Questions for additional information.

14. Is a permit required for a pool (above / in ground), hot tub, or spa?: If a pool, spa or hot tub has potential water depth of 24 inches or more, a permit is required. Please refer to Building Permits & Inspections Frequently Asked Questions for more details.

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I am a Design Professional

Show All Answers

1. How can I find out if my property is within the City Limits?: You may have a Cibolo mailing address but not actually reside in the corporate city limits of the City of Cibolo. If you would like to view the city limits or E.T.J (extraterritorial jurisdiction) on a map, please visit the online maps section. See City Limits Map

2. How do I know if my house is in the floodplain?

To determine if your home is in a floodplain go to The Federal Emergency Management Agency (FEMA) website or contact Cibolo Planning and Zoning staff members.

FEMA's National Flood Hazard Map

3. What is a plat?: A plat is the official map of an addition or subdivision, showing the number and dimensions of lots, public rights-of-way, and easements. The plat must be filed with the County Clerk after the City has approved it and all requirements for recordation have been met.

4. When is a plat not required?: According to the Texas Local Government Code, the platting process is required unless all of the following conditions are met: The division results in parcels of land that each contain an area greater than five (5) acres. Each parcel has access to a public street and no public improvement is being dedicated.

5. How do I get a plat prepared?: You will need to hire a Registered Professional Land Surveyor (RPLS). A licensed professional engineer will also be needed if public infrastructure will be required. You can locate a professional Engineer or Surveyor by contacting the Texas Society of Professional Engineers or the Texas Surveyor's Association or by looking in your local phone directory. Upon request, Staff may provide a list of RPLS/Engineers that have or are currently working within the City of Cibolo.

6. What is the Unified Development Code (UDC)?: The Unified Development Code (UDC) is a document of all consolidated development related regulations including but not limited to subdivision regulations, design standards and zoning requirements.

7. Where do I find land use regulations?: The land development code of Cibolo is called the Unified Development Code. Any new developer may reference City of Cibolo’s interactive Zoning Map along with the Easy Zoning Guide for zoning verification, permissible/conditional uses with a Zoning classification, setbacks, impervious coverage, height restrictions and other.

8. What construction codes are currently enforced in Cibolo?: The current codes and code amendments can be found on the City website in the Building Codes/Amendments section.

9. Where and how do I apply for a Site Development Permit?: You can find an application for permits in the Fees Schedule and Application section of the City website. A Site Development permit is typically issued post approved Civil Construction Plans and Pre Construction meeting with General Contractor, Project Engineer and Architect;

10. Where can I find applicable fees for a Civil Site Plan submittal?: Reference current Fee Ordinance 1232 (PDF);

11. Does the City charge Impact Fees, if so where can I find information?: City of Cibolo charges Impact fees for water, wastewater, drainage and transportation on a project by project basis. The 2013 Impact Fee Ordinance is currently under review, please contact Planning and Engineering staff for fee estimates based on the scope of a proposed project.

12. Where do I find the requirements of a Civil Site Plan submittal and Civil Plan Set?: Please reference New Commercial Development (How-To) Guide. Prior to official Site Plan package submittal, staff encourages the developer to request a Pre Application Conference with staff to become familiar with the City’s development regulations and Site Plan process.

13. Does the City have a Request for Review Form for applicable Utilities and which party should submit for Site Plan approval?: Please reference City of Cibolo Request for Review Form, this document will be provided by the developer to the appropriate Utilities for review and approval prior to official Civil Site Plan submittal. Utility contacts available on request.

14. What is the typical review time of the Civil Plan Phase of a Site Plan?: On submittal of a complete Site Plan package, process of review typically takes 45 days;

15. Where can I find site signage information?: See current Sign Ordinance 1188 (PDF);

16. If the design is unable to meet all Development and/or Building codes, what are my options?

The City recognizes that all projects and buildings have unique attributes that may not allow for complete compliance of the UDC. In those instances, see City staff for alternative design solutions that will satisfy the spirit and intent of the UDC. Should a solution not be found, staff may present the variance process as a solution;

17. Do you have a list of common plan review discrepancies?

Please reference UDC in regard to below items:

Exterior Design Requirements – Article 8.3

Landscaping and Irrigation – Article 17

Parking Requirements – Article 10

Detention/Retention, Water, Wastewater – Article 19

Lot Design Standards – Article 14

Environmental Performance Standards – Article 7

Fencing and Screening – Article 8

All Site Plans shall include General Notes as stipulated within UDC Article 12.3.2(E)

Complete Site Plan Cover Sheet Information regarding the project. This may be placed on the cover page of Civil Plans or as a standalone PDF document

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I am a Homeowner

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1. Do I need a permit for a garage sale?: The City of Cibolo does not require a permit for a garage sale. There are requirements on the placement of your signs. Please refer to Building Permits & Inspections Frequently Asked Questions for more details.

2. Do I need a permit to replace my roof?: Effective January 1, 2021, a permit is now required to re-roof your home. If any structural work will be completed, a separate permit / inspections will be required.

3. Can I obtain a permit and hire a contractor to complete the work?: The City does not allow for a homeowner to obtain a permit then hire a contractor to complete the work. Any contractor wishing to do work in the City of Cibolo must be registered with the City. However, if you reside at the address and will be completing the project personally without the assistance of any contractor, you may obtain the permit. Please note, however, that a homeowner cannot obtain a permit or complete work on an HVAC (air conditioner / heating) system unless you hold a valid State of Texas mechanical license.

4. Do I need a permit to install / replace a fence?: A permit is required to replace / install a fence. Please refer to Building Permits & Inspections Frequently Asked Questions for more details.

5. Do I need a permit to build a shed in my backyard?: A permit is required for sheds unless the shed is 100 square feet or less and is portable. Please refer to Building Permits & Inspections Frequently Asked Questions for additional information concerning placement / setbacks & inspections of a shed.

6. Do I need a permit to pour a patio or build a deck in my backyard?: A permit is required to pour a patio or build a deck. Please note that no permit will be issued which will exceed the allowable impervious coverage for any lot. Impervious coverage is any hard surface / man-made area that does not readily absorb or retain water. Please refer to Building Permits & Inspections Frequently Asked Questions for additional information.

7. Is a permit required for a pool (above / in ground), hot tub, or spa?: If a pool, spa or hot tub has potential water depth of 24 inches or more, a permit is required. Please refer to Building Permits & Inspections Frequently Asked Questions for more details.

8. Do I need a permit for minor work in my home?: A permit is not required if you are doing non-structural work such as: painting, flooring, direct replacement of windows / doors, gutters, and siding. Landscape work does not require a permit; however, installation of an irrigation system or a retaining wall with a height of 4 feet or more does require a permit. (This list may not be all-inclusive, if you have questions, please contact the permit office.) Please refer to Building Permits & Inspections Frequently Asked Questions for additional information.

9. How long does the review process take for a permit?: Plan reviews are completed once a week, although, plan review time may vary depending on workload and availability to accomplish a review.

10. What are the inspection times?: Inspection times are 9am to 12pm and 1pm to 4pm. No set appointment times. An AM or PM inspection may be scheduled only if the inspector needs to enter the home (which includes the garage) to complete the inspection. During the summer months, we will only accept an AM time block for inspections located in the attic. The inspectors do not call prior to arriving for an inspection.

11. What if I start work without a permit?: We understand that people come from different cities which have different requirements. We suggest that before you start any work you contact our office to see if a permit is required. If you have started a project, the best option is to stop where you are and contact us.

12. If I need emergency work done on the weekend or after business hours, do I need to wait until a permit can be obtained?

No. We understand that sometimes emergencies happen. Your contractor can complete the work and then apply for the permit the next business day. An inspection will be required.

For additional information / questions, please refer to Building Permits & Inspections Frequently Asked Questions.

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I am a Land Developer

Show All Answers

1. Who do I contact to find out how to develop my property?: Contact Planning and Engineering Staff;

2. What is the Unified Development Code (UDC)?: The Unified Development Code (UDC) is a document of all consolidated development related regulations including, but not limited to, subdivision regulations, design standards and zoning requirements;

3. Where do I find land use regulations?: The land development code of Cibolo is called the Unified Development Code (UDC). Any new developer may reference City of Cibolo’s interactive Zoning Map along with the Easy Zoning Guide for zoning verification, permissible/conditional uses with a Zoning classification, setbacks, impervious coverage, lot sizes and other;

4. Where can I find applicable fees for a Plat submittal?: Reference current Fee Schedule

5. Where do I find the requirements of a complete Plat submittal?: Reference Unified Development Code (UDC) - Article 20.3

6. Are there instances in which platting is not required?: Reference Unified Development Code (UDC) - Article 20.1.9;

7. What is the typical review time of my submitted subdivision Plat?

On submittal of a complete Plat package, the typical process of review takes 45 days.

An Amending, Development and/or Minor Plat may be proved administratively and typically take 30 days for review.

8. Who is qualified to prepare my required Plat and is there a list of Engineers and Surveyors the City uses?: Any plat shall be prepared by a qualified professional Engineer or registered Land Surveyor. City staff may make no recommendations of any one firm but may present a list of Engineers and/or Surveyors that have done or are doing work in the City, available upon request.

9. How should I request a new address for new construction development?: When requesting a new address for a construction development you need to contact the Fire Marshal of Cibolo by phone or email. Phone: 210-566-7008 Email: lperry@cibolotx.gov;

10. Is there a pre-application process prior to the official submittal for my project?: One free pre-application meeting with staff will be allowed to discuss the requirements/challenges for a project. Each additional meeting after will have a fee of $100.

11. Who issues “official” addresses in the city of Cibolo limits and within the ETJ?: In order to get an official address in Cibolo you must fill out an application with the Guadalupe County Road and Bridge Department.

12. Does the city of Cibolo have a tree preservation ordinance?: The Owner/Developer must submit a tree affidavit or a tree preservation plan with their preliminary plat or development site plan. Unified Development Code (UDC) Article 17.

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Main

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1. How do I contact a city/county department?: Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?: Use the FAQs module to easily find answers to the questions you ask the most.

3. How do I report a street light in need of repair?: Guadalupe Valley Electric Cooperative, under a franchise agreement with the city, provides street lights and maintenance for Cibolo residents. To report a street light in need of repair please contact GVEC by phone at 1-800-223-4832.

4. Refund Policy: The City of Cibolo handles refunds on a case by case basis. If you chose to cancel the request before work has been proformed, then a refund will be credited back to you. No refunds are issued for work that has been completed.

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Newly Annexed Property

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1. What do I gain from being annexed into the City of Cibolo?

• Voting rights and representation

• Maintenance of public streets

• Regulation of land use and density through zoning

• Notifications of zoning/land use, density, or variance requests (as determined by distance).

• Code Enforcement

• Building quality standards and enforcement through inspections, especially for new houses and businesses

• Health code enforcement through restaurant inspections and employee food handler training

• Protection of natural resources from uncontrolled growth and development; regulation of development in the floodplain, and the effects of development on downstream flooding.

2. Will being in the city limits affect my property values?: No, annexation does not affect property value. As improvements are made to properties, there may be a reevaluation and appraisal done at that point. Specific questions about your property valuation may be addressed to the Guadalupe County Appraisal District

3. What zoning is placed on my property upon annexation? How does the city rezone property?: When property is annexed into the City, a temporary Agricultural zoning classification is placed upon it until permanent zoning is applied. After annexation, a property owner may request a rezoning of their property. The rezoning process takes about two months and involves a recommendation from the Planning and Zoning Commission and final action by the City Council. Additional information concerning the rezoning process is available from the Planning & Engineering Department.

4. How will implementing zoning allow the city to protect and defend property values?: Being in the city limits, your properties would be subject to land use controls, buffer zones and standards for development with oversight from city staff. Without these protections, anyone can build anything, anyway they like. This typically results in areas adjacent to high volume roadways, and high growth areas (such as most of the target areas for annexation), being targeted for projects that may not be desirable. These undesirable projects could include sexually oriented businesses, heavy industry or low quality housing projects.

5. What services will I receive for my City tax dollars?: Police and fire protection, emergency medical services (Cibolo contracts with the City of Schertz EMS), solid waste disposal (through City franchise provider – Republic Services cost approximately 50% less than other refuse collection providers), water and wastewater (for properties within the Cibolo service area), street maintenance and lighting, code enforcement, animal control, municipal court, parks and recreation, capital improvements, and general administration.

6. Will I lose my agriculture exemptions?

No, as long as your property continues to qualify for an agricultural exemption.

7. What will my taxes be now that I am in the City?

Taxes are calculated on property valuation. The City’s current tax rate (FY-2019) is $0.4674 per $100 of property valuation. Based on the City’s current tax rate, tax on a sample property valuation of $100,000 would be calculated as follows:

$100,000÷100 = $1,000 x .4674 = $467.40 City tax. It should be noted that the City tax rate is adopted annually and is subject to change.

Note: Properties with an Agricultural exemption will only be taxed on the taxable value – i.e. a property with an exemption may have a market value of $100,000, with a taxable assessed value of $1,500 after the qualifying agricultural exemption. The tax calculation will be as follows: $1,500 ÷ 100 = $15 x .4674 = $7.01 due in your annual taxes.

8. When will I have to pay City taxes?: Property is appraised as of January 1st. Taxes are assessed in October and considered delinquent as of February of the following year. Note: The delay in property tax assessments and collections are related to State taxation laws and property appraisal processes.

9. Might the landowners’ taxes be “frozen” as is, for a period of time to allow them to budget for any increase in taxes if it becomes necessary?: State statute only allows tax abatements through a development agreement for economic development purposes or agricultural uses.

10. For those retired or on fixed income, what options are there to avoid expense in the form of city property tax?: All existing exemptions on the property will remain on the property. These include qualifying agricultural exemption, homestead exemption, disabled veterans exemption, and tax freeze for persons over 65. If there is a qualifying exemption that has not been applied to the property, you may contact the Guadalupe County Appraisal District for assistance with the application process.

11. What will the City do about my “road”?: Upon annexation, the City will assume maintenance responsibility for all non‐private roads, where property on both sides of the road are or will be within the City Limits. In the long‐term, Cibolo will assume responsibility for upgrade or reconstruction of your road.

12. Does annexation affect existing easements along public roads and does it affect deed restrictions?: No. Easements acquired by the county and/or the state will remain in effect. Deed restrictions are not impacted by annexation and would continue to apply in the same manner as they currently apply to property. The city typically does not have the authority to enforce deed restrictions unless the city owns property that is subject to the same deed restrictions.

13. Is there a legal time limit within which a city is required to provide services to annexed areas?: Yes, under Chapter 43.056 of the Texas Local Government Code, the City is required to provide most city services (police protection, fire protection, solid waste collection, operation and maintenance of roads and streets, and access to city-owned recreation facilities and parks) immediately upon annexation. The City is also required to prepare a service plan to provide for the extension of municipal services to the area being annexed. The City will strive to provide services at a level of service similar to that which the City currently extends to any other similarly situated areas already within the City (based generally on characteristics of topography, land use, and population density).

14. Do I have to connect to City water or sewer service if I currently have a well and septic system?: You are not required to access City water or sewer until such circumstances require you to make improvements to your well or septic system or until a water and/or wastewater connection is within reach of your property. The City of Cibolo is unique in that there are two water service providers in the area, City of Cibolo and Green Valley SUD.

15. What is a Certificate of Convenience and Necessity (CCN)?: A Certificate of Convenience and Necessity (CCN) gives a retail public utility the exclusive right to provide retail water and sewer utility service to an identified geographic area which our rules refer to as the "certificated service area". In Cibolo, both Green Valley SUD and City of Cibolo have CCN boundaries. Once you have located who your provider is, please contact that provider for more information on services available in your area.

16. Can I still keep my animals and livestock?: City of Cibolo Animal Control Ordinance will apply to all newly annexed properties. The Animal Ordinance in Cibolo identifies livestock as any hoofed animal (solid or cloven). At the time of annexation, land owners have the option to petition City Council for a legal non-conforming use of land to be filed with the City of Cibolo. This would allow the continuation of your current lifestyle and protect those around you. This ordinance is located in the City of Cibolo Unified Development Code in Section 5.1.2.1.

17. Will I have to remove my barns, pens, and other non-conforming structures?: No. Non‐conforming uses are allowed to remain unless they are partially destroyed (> 50% of the value of the building) or abandoned. If non‐conforming uses are destroyed or abandoned, any subsequent uses must conform to all applicable zoning regulations. The current structures and uses are grandfathered into Cibolo zoning regulations, regardless of an ag exemption.

18. Will I have to request building permits for a new home, fence, deck, etc.?: Permits are generally required for all new construction, remodels, renovations or enlargements. Permits are also required for repairs or replacement of the parts of a building related to maintenance of structural integrity and systems related to mechanical, electrical, or plumbing. General maintenance projects such as painting, carpeting, wallpapering, replacing or adding cabinets, and trim work are considered cosmetic and do not require a permit. After annexation, the Building Permits & Inspections team with the City is a good resource for this question as they have FAQ’s online.

19. I already have a building permit from the County. Can I still move forward with a project if annexed?: Yes. If you have obtained a building permit from the County and you start construction prior to the expiration of the permit, you may proceed with your project as long as the permit is still valid.

20. If annexed will my address change?: No. The City does not anticipate address changes at this time.

21. Can I burn brush or tree limbs? Is there a burn ban?: This is called a “controlled burn” and yes you may as long as the county has not issued a “burn ban”. There are control burn rules which is general for everyone (Outdoor Burning Rule, Title 30, Texas Administrative Code, Sections 111.201-221 for the general public.) You may obtain a free of charge permit for the on-site burning of residential and agricultural yard brush and tree limbs, garden debris, and waste plant growth only. You can apply for the permit by calling or stopping by Station #1 204 Loop 539 West 210- 858- 3296 or Fire Station #2 3864 Cibolo Valley Drive 210-858-3290. A site inspection is performed before permits are issued to ensure the proposed burn is in a safe location with a source of water. To check the latest burn ban information, call the Guadalupe County Fire Marshal’s office at 830-303-8856.

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Planning and Zoning

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1. What is Zoning?: Zoning is the practice of classifying areas and properties to allow for specific uses. With Council direction and a Committee of several residents, the City moved forward with the an update of Zoning Ordinance and Zoning Map. By doing so, The City of Cibolo will be able to create a tax base, promote smart growth, and protect our great neighborhoods! See Zoning Map

2. How can I get more information about the City of Cibolo Zoning process?: Please browse our Easy Zoning Guide or contact the Community Development Services Department. Easy Zoning Guide

3. How can I find out if my property is within the City Limits?: You may have a Cibolo mailing address but not actually reside in the corporate city limits of the City of Cibolo. If you would like to view the city limits or E.T.J (extraterritorial jurisdiction) on a map, please visit the online maps section. See City Limits Map

4. How do I know if my house is in the floodplain?: To determine if your home is in a floodplain go to The Federal Emergency Management Agency (FEMA) website or contact Cibolo Planning and Zoning staff members.
FEMA's National Flood Hazard Map

5. What is a plat?: A plat is the official map of an addition or subdivision, showing the number and dimensions of lots, public rights-of-way, and easements. The plat must be filed with the County Clerk after the City has approved it.

6. When is a plat not required?: According to the Texas Local Government Code, the platting process is required unless all of the following conditions are met: The division results in parcels of land that each contain an area greater than five (5) acres. Each parcel has access to a public street and no public improvement is being dedicated.

7. How do I get a plat prepared?: You will need to hire a Registered Professional Land Surveyor (RPLS). A licensed professional engineer will also be needed if public infrastructure will be required. You can locate a professional engineer or surveyor by contacting the Texas Society of Professional Engineers or the Texas Surveyor's Association or by looking in your local phone directory.

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Police Department

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1. How do I request speed humps or traffic calming for my neighborhood.: The City has adopted a residential traffic management policy to provide for the uniform application of traffic calming measures in accordance with Manual on Uniform Traffic Control Devices. The policy establishes the procedures that will be followed to determine if a roadway is eligible for consideration.
Residential Traffic Management Policy

2. How can I pay my traffic citation?: Please see the Municipal Court's Citations page for information on how to pay citations.

3. Why can't I have a lower speed limit in my neighborhood?: Section 545.356 of the Texas Transportation Code establishes the process which a municipality must follow to establish a speed limit. The code provides that a municipality may lower the speed limit on a roadway to not less than 25 mph without a traffic and engineering study which justifies a lower speed limit. Speed zones which do not meet these criteria are not enforceable.
The Texas Department of Transportation and the Texas Manual on Uniform Traffic Control provides the guidelines for the studies which must be performed. How speed limits are set.

4. Do I have to register my alarm with the Police Department?: Home and Business owners are required to register alarms with the Police Department and make available the name and telephone number of persons to contact to disable the alarm system. In the case of monitored alarms, owners or/store managers should provide a list of individuals to their monitoring company. The individuals included on the list should be persons who are invested with the code, key, etc. to turn off the alarm if the homeowner or/store manager is not able to do so themselves.
For more information, please contact the Cibolo Police Department at 210-659-1999 or via email at police@cibolotx.gov

5. I collect police department patches. Can I get one from Cibolo?: The Cibolo Police Department receives many requests for police patches. Because of the expense of patches and some Texas laws, the department does not currently sell, trade or give away its patches.

6. Can I get a person's criminal history?: Because of rules and regulations of the National Crime Information Center and the Texas Crime Information Center, it is not possible for our law enforcement agency to release criminal history information to individuals.
In Texas, certain criminal history information is available to individuals from the State of Texas Department of Public Safety. For further information contact the Texas Department of Public Safety.
Texas DPS

7. How can I renew my Texas driver's license?: Is it time to renew your driver’s license? Well now you can do it from your home.
To renew your driver’s license without leaving home and standing for hours in a long line please visit the Department of Public Safety website .The Department of Public Safety established this site for your convenience. It is available to all Texas residents who need to renew their driver's license and I.D. cards. Driver's License Renewal

8. How can I renew my vehicle registration?: Renew Online: http://www.txdmv.gov/vehicles/registration/register.htm or Visit your local tax assessor office:
Guadalupe Tax Assessor Office Locations

9. Where can I get a copy of a police report?

Accident and Incident reports may be picked up from the records office only.

The records office is open Monday through Friday from 8:00 am to 5:00 pm.

RECORDS FEE SCHEDULE Accident/Crash Reports $6.00 per copy Reports will not be ready the day of the accident. Please allow 10 days for completion of report.

Officer Incident/Offense Reports $0.10 per page Public copies of reports are available for release. All other documents $0.10 per page.

Videos $5.00 per DVD Copies of videos require an open records request.

Please complete the Open Records Request Document and mail or bring to the Cibolo Police Department at P. O. Box 862/162 Loop 539 East Cibolo, TX 78108.

Include a self addressed, stamped envelope along with a check or money order for each DVD requested.

Letter of Good Conduct $5.00 per letter These letters attest to good conduct in the City of Cibolo only. Only Cibolo Police Department and Cibolo Municipal Court records will be checked.

If a Criminal History is needed please contact Texas Department of Public Safety. Call 512-424-2000 for more information.

10. What is the House Watch Program?: One of the services available to the citizens of Cibolo is the House Watch Program. When leaving for vacation or when going out of town, you can request a house watch of your residence. As workload allows, patrol officers will drive by and check the security of your residence. House Watch Request Form

11. What hours is the police station open?: We are open 24 hours a day, seven days a week. However the administrative offices and records division are only open Monday through Friday, from 8:00 am to 5:00 pm. If need assistance on weekends or after hours please call 210-619-1200 ( Schertz Dispatch - Schertz dispatches on behalf of Cibolo) to request assistance.

12. How can I file a complaint on a police officer?: If you have a complaint, you may do one of the following:
1. Call the Office of Professional Standards at 210.659.1999.
2. Come to the Police Department located at 162 Loop 539 East and speak with any supervisor.
3. Fill out a Complaint Form available in the Police Department lobby or at City Hall.
4. Download a Citizen's Complaint Form (sworn affidavit)
Each complaint will be reviewed and appropriate follow-up actions taken.
Professional Standards

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Police Filing a Complaint

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1. How do I file a complaint?

If you have a complaint, you may do one of the following:

Call the Office of Professional Standards at 210-659-1999
Come to the Police Department located at 162 Loop 539 East and speak with any supervisor
Fill out a Complaint Form available in the Police Department lobby
Download a Citizen's Complaint Form (PDF) (sworn affidavit)

Each complaint will be reviewed and appropriate follow-up actions taken

2. What is the law regarding making a complaint on a police officer?: To learn about the law regarding the requirements for making a complaint on a police officer, view our Texas Law with Police Officer Complaints page.

3. What does the Department do with a complaint?: Once received, a complaint is assigned to a Supervisor for investigation. It is then issued a control number and is assigned to an investigator for thorough investigation. Once the investigation is completed, the file is forwarded to the Chief of Police for review. The Chief assigns a disposition to the file and determines any disciplinary action deemed appropriate.

4. How are cases closed?

After a case has been investigated and reviewed, it is given one of five dispositions:

Sustained: There is enough evidence to prove the allegations.
Not Sustained: The evidence neither proves nor disproves the allegations.
Unfounded: The incident either did not happen, or the officer was not involved.
Exonerated: The incident occurred, but the officer acted properly.
Policy Failure: The evidence supports a finding of misconduct, but the actions of the officer were consistent with policy. Or the evidence does not support a finding of misconduct, but the actions of the officer were in violation of policy.

5. What happens when a complaint is sustained?

The range of disciplinary action available to the Chief in a sustained investigation is:

Counseling
Suspension and/or Demotion
Termination of Employment
Written Reprimand
Training

These disciplinary actions may be used individually or combined as appropriate to the specific circumstance.

6. How are the people involved notified?

The Department will notify the complainant that their complaint has been received for investigation and supplies them with information on how to monitor the progress of their investigation. Additionally, a letter with the findings or disposition of the investigation is sent to the complainant. The officer involved and the officer's supervisor receive a written notification that describes the finding and disposition of the investigation.

The letter is also filed with the employee's complaint history file within the Police Department. The employee involved can also appeal any formal disciplinary action.

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Soliciting Signs

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1. If my neighborhood has a sign posted at the entrance to our neighborhood does this mean soliciting is prohibited?: In short the answer is no. While these signs can serve as an additional deterrent case law has established that each homeowner or resident must speak for themselves and a blanket prohibition is not enforceable.

2. I have a no soliciting sign posted at the entry to my home. Is this enforceable?: Yes! The City requires solicitors, who are regulated by the ordinance to abide by no soliciting signs posted at the entry of a residence. Additionally the ordinance provides for a "No Solicitation Registry" whereby a resident may place their address on the city's no solicitation registry by completing a form available on the City website. The no solicitation list will be provided to solicitors upon their receiving a permit.

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Utility Services

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1. How do I apply for service?: You may print the applicable forms available online, and mail or bring them in to City Hall with your set up fee of $150 or request the forms in person at City Hall anytime Monday through Friday 8 am to 4:00 pm.
Service Connection

2. Where do I go to set up service?: Cibolo City Hall at 200 South Main Street, Cibolo TX 78108

3. Is there a deposit required to start service?: Yes, a $150 fee is required to establish service. A non-refundable administration fee of $30 and a $120 refundable deposit. Deposit will be refunded after 2 years of good payment history (no more than 2 late payments). If you terminate service before 2 years, the deposit is applied to your final bill.

4. Can my deposit be waived?: Currently, the City of Cibolo does not waive deposits or administration fees.

5. How do I discontinue utility service?: The City of Cibolo requires one (1) day notice to end an account. You may call or come by City Hall to terminate your service

6. Can I pay my utility bill online?: Yes, please visit the Pay My Bill option, the first time you access your account, you will need your bill that shows the Account Number and Pin Number in the top right corner. There is a 3% convenience fee to pay by credit card.
Pay My Bill

7. What can I do if I am unable to pay my utility bill by the due date?: As a customer of the City of Cibolo you may be granted 2 extensions per calendar year. Please contact the Utilities Office 210-658-9900 to request an extension.

8. What can I recycle?: A list of recyclable items is available online. Recyclable items list

9. Who do I contact about missed garbage or bulk pick up?: If your trash was not picked up on your designated day, contact the Utilities Office and we will be happy to assist you.

10. How can I get reconnected after normal business hours?: If you have an interruption in service due to failure to pay by the disconnect date, and payment is made online outside of normal business hours you may call 210-619-0090 for after hours reconnection service. An additional $25 fee will be assessed for after hours service after January 1, 2014. Please be prepared to show your receipt for payment. Service should be restored within 3 hours. This number may not be used for over-the-phone payments and is not for establishing new service.

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Wastewater Division

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1. Who makes up your wastewater division?: The City of Cibolo’s Wastewater Division is currently made up of five employees, which consists of a Foreman, a Crew Leader and three Wastewater Technicians. A Superintendent oversees the daily operations of both the water and wastewater divisions.

2. What does the wastewater division do?

The employees of this division are responsible for operating and maintaining the wastewater collection system. This system includes:

Force mains
Gravity lines
Lift stations
Manholes
Various pumps

The wastewater crews clean, maintain, and monitor all of these components of the system. In addition, the crews inspect lines and manholes, with video equipment to search for infiltration/inflow. Reducing infiltration/inflow achieves cost savings in treatment and facilitates a more reliable collection system.

3. What is a lift station?

A lift station pumps wastewater uphill and commonly to a point where it can gravity flow downhill again. A lift station is equipped with pumps, wet wells, and control systems the pumps force the wastewater through a pipe, referred to as a force main. Not all wastewater lines lead to lift stations; some go directly to the wastewater treatment plant because the plant is lower in elevation than the homes it services. This is referred to as gravity flow.

We currently have five lift stations in our collection system and all are monitored on a daily basis.

4. How is the wastewater treated?: In our area the Waste Water Treatment Plant (WWTP) is a regional WWTP, as such it treats waste water from Cibolo, Schertz, Randolph AFB, Universal City and others. It is operated by Cibolo Creek Municipal Authority or CCMA.

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Water Division

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1. Who makes up your water division?: The City of Cibolo's Water Division is currently made up of 7 employees, which consists of a Foreman, Crew Leaders, Water Technician's and a Utility Meter Reader.

2. How do we maintain water quality?: Daily testing of chlorine residuals as well as collection of numerous bacteriological samples help ensure the integrity and safety of our distribution system. We flush dead end mains monthly and regularly monitor water pressure in the distribution system in an effort to further protect our water quality.

3. Where does our water come from?

Canyon Regional Water Authorities Water Treatment Plant (WTP) is responsible for providing a safe and consistent supply of drinking water to the citizens of several cities and water supply companies, including City of Cibolo and Green Valley SUD. The water is supplied from Lake Dunlap and a series of wells located in Wilson County. The city currently has a contract with the CRWA for Approximately 5000 acre feet per year, with the plant rated at 14.4 million gallons per day.

The water is pulled from the lake through an intake structure and pump station, sent to an ultra-filtration process treatment plant, disinfected and pumped to storage tanks. It is then delivered to Cibolo through a series of pipelines into our tanks, a 14+ mile journey. We have a total of 3.75 million gallons in elevated storage and 2 million gallons in ground storage.

The City of Cibolo has an excellent long-range water supply and distribution capacity. As a supplier of drinking water, the city must provide water that meets federal and state standards. As a consumer, you have the right to know if your water meets those standards.

4. How do we get the water to your home?: Our water distribution system is made up of pump stations, ground storage tanks, elevated storage tanks, and over 70 miles of water mains. Our smallest diameter water main is two inches, and our largest is 24 inches. In addition, we repair water leaks and respond to calls from customers regarding potential leaks. Aggressively responding to leaks, or potential leaks helps reduce water loss through the system which saves money and resources thereby reducing cost to our customers.

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