FAQs • Cibolo, TX • CivicEngage

Is there a deposit required to start service?: Yes, a $150 fee is required to establish service. A non-refundable administration fee of $30 and a $120 refundable deposit. Deposit will be refunded after 2 years of good payment history (no more than 2 late payments). If you terminate service before 2 years, the deposit is applied to your final bill.

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Utility Services

1. How do I apply for service?: You may print the applicable forms available online, and mail or bring them in to City Hall with your set up fee of $150 or request the forms in person at City Hall anytime Monday through Friday 8 am to 4:00 pm.
Service Connection

2. Where do I go to set up service?: Cibolo City Hall at 200 South Main Street, Cibolo TX 78108

3. Is there a deposit required to start service?: Yes, a $150 fee is required to establish service. A non-refundable administration fee of $30 and a $120 refundable deposit. Deposit will be refunded after 2 years of good payment history (no more than 2 late payments). If you terminate service before 2 years, the deposit is applied to your final bill.

4. Can my deposit be waived?: Currently, the City of Cibolo does not waive deposits or administration fees.

5. How do I discontinue utility service?: The City of Cibolo requires one (1) day notice to end an account. You may call or come by City Hall to terminate your service

6. Can I pay my utility bill online?: Yes, please visit the Pay My Bill option, the first time you access your account, you will need your bill that shows the Account Number and Pin Number in the top right corner. There is a 3% convenience fee to pay by credit card.
Pay My Bill

7. What can I do if I am unable to pay my utility bill by the due date?: As a customer of the City of Cibolo you may be granted 2 extensions per calendar year. Please contact the Utilities Office 210-658-9900 to request an extension.

8. What can I recycle?: A list of recyclable items is available online. Recyclable items list

9. Who do I contact about missed garbage or bulk pick up?: If your trash was not picked up on your designated day, contact the Utilities Office and we will be happy to assist you.

10. How can I get reconnected after normal business hours?: If you have an interruption in service due to failure to pay by the disconnect date, and payment is made online outside of normal business hours you may call 210-619-0090 for after hours reconnection service. An additional $25 fee will be assessed for after hours service after January 1, 2014. Please be prepared to show your receipt for payment. Service should be restored within 3 hours. This number may not be used for over-the-phone payments and is not for establishing new service.