Make a Payment on your Utility Bill - here

Payment Dates

• The City of Cibolo has two billing cycles - Cibolo Water Customers who reside off Main Street and Cibolo Valley Drive, and Cibolo Sewer and Garbage customers off 1103 and Cibolo Valley Drive are cycle 1, Cibolo water customers who reside off FM 1103 are cycle 2. 
• Should any of the dates listed below fall on a weekend or holiday, the actions listed below will be moved to the following business day at noon. 

To assist with paying your bill, the city offers Direct Payment (bank drafting) and online payment options.

Automatic Payment Plan

To make paying your bill more convenient, you can sign up for automatic payments. Simply fill out the Automatic Payment Authorization Agreement (PDF) and you will never have to worry about forgetting your water bill again. Please note that this will be in effect when your bill includes the words "Bank Draft - Do Not Pay." Until you see this on your bill, you should continue to make payment in your usual manner.

Online Payments

Customers may access their utility account online to include viewing account history and making payments. Your PIN number and account number is printed in the top, right corner of your bill.

Adjustments

Should you experience an unexpected water leak or line break, we will consider an adjustment to your bill after repairs have been made. To make a request for consideration, please complete the Request for Water Leak Adjustment form (PDF). Submit along with your receipts to the Utility Billing Office.

After Hours Service

If you experience a water emergency, to include a line break or a leak, or service is interrupted due to failure to pay by the disconnect date, and payment is made online outside of normal business hours, please call the Schertz Non-Emergency Dispatch number at 210-619-1274 and a water technician will be dispatched to your home.

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